This is a translation; in case of discrepancy the Uzbek version prevails.
Last updated: 23 October 2026.
This policy is an integral part of Part 2 of the Public Offer (monty.uz/en/terms-2) and explains its Sections 3 and 4 in detail. Terms have the meaning given in the Offer.
1.1. Money paid for the Service, including energy packages and the trial montage, is not refunded to the User.
1.2. Energy (⚡) is not money, electronic money or a means of payment. Energy cannot be exchanged for money, transferred to another account or inherited.
1.3. Before buying an energy package, the User can see the Service’s results at a low price through the trial montage (Section 2). By making a payment, the User accepts this policy.
1.4. These rules apply whatever card or payment app was used: Uzcard, Humo, Visa or Mastercard cards and the Payme, Click, Uzum and other payment apps.
2.1. One reel can be edited at a trial price: UZS 6,000 for a video up to 1 minute, UZS 10,000 for a video up to 2 minutes. The trial is available once per account and once per bank card. Trial energy is valid for 30 days.
2.2. A payment for another trial from an account or card that has already had a trial is not accepted: the payment system cancels such a transaction. If the bank has held or debited the amount, the payment system returns it to the card under the bank’s rules. This is the cancellation of a payment that was not accepted and is not a refund by the Contractor.
2.3. If a trial montage is not completed for reasons attributable to the Contractor, the trial energy is returned to the account automatically and the User may start the montage again with it at no extra cost. The trial payment is not returned as money.
3.1. If a montage is not completed for reasons attributable to the Contractor, the energy charged for it is returned to the account automatically.
3.2. If an AI B-roll clip is not produced, the energy charged for that clip is returned to the account automatically.
3.3. The return of energy to the account is not a monetary refund.
4.1. If, because of a technical error in the payment system, money is debited several times for one order, or a payment goes through but the energy does not reach the account, the User contacts the address in Section 7.
4.2. After checking the payment, the Contractor credits energy equal to the amount debited in excess, or the energy that did not arrive.
5.1. If the User reverses a payment through the bank, card issuer or payment system, the energy credited for that order is removed from the account.
5.2. If the account does not hold enough energy, its balance may become negative.
5.3. If unjustified reversals are repeated, the Contractor may restrict use of the account.
6.1. Refund requests for purchases made in the iOS and Android apps through the App Store or Google Play are decided by Apple or Google under their own rules. The Contractor does not decide them.
6.2. If a store refunds a purchase, the energy credited for it is removed from the account.
For questions and the cases in Section 4, write to [email protected] or to @monty_support on Telegram. Give the order number and the phone number (or email) linked to the account. Requests are answered within 10 business days.
This policy does not limit consumer rights that are mandatorily provided for by the legislation of the Republic of Uzbekistan and cannot be limited by contract. Such requests are handled in the manner and within the time limits set by law.